Privacy Policy

We collect the name, billing address, delivery address, email address and order details you provide at checkout. We also receive a payment confirmation and transaction reference from the hosted payment provider.

We do not receive or store full card numbers because payment information is entered on the provider's secure hosted page. Support messages may contain additional details that you choose to send.

Order information is used to verify payment, prepare shipments, arrange carrier delivery, process returns and answer questions about fitment or product use. We also use it to maintain accounting records and prevent fraudulent transactions.

We do not sell or rent customer information, and we do not add buyers to promotional messages without a separate opt-in. Information is retained only as long as needed for service, tax and legal records.

This site uses cookies to keep cart contents available, maintain a checkout session and remember basic browsing preferences. These functions are needed for the storefront and hosted payment flow to work correctly.

You can remove or block cookies through your browser settings, but disabling essential cookies may prevent the cart or checkout from operating. We do not use cookies to create a third-party advertising profile.

The delivery carrier receives the recipient name, address, contact details and shipment information needed to complete the delivery. The hosted payment provider receives the amount, order reference and payment data required to authorize the transaction.

We may disclose order information when required by law, a valid legal request or a payment dispute investigation. We do not provide customer details to advertisers or unrelated mailing lists.

You may ask us to correct an address, email address or other order detail that is inaccurate. Once the return period and required recordkeeping period have ended, you may also request deletion of personal information linked to an order.

Send privacy requests to support@willaonline.shop with the order number so we can locate the correct record. We normally respond within one business day, though some records must be retained for tax or fraud-prevention purposes.

Privacy questions, correction requests and deletion requests can be sent to support@willaonline.shop. Please include the order number and use the subject line 'Privacy Request' so the message reaches the correct support queue.