Shipping Policy

We ship only to physical street addresses within the United States, including residential homes and commercial delivery locations. We do not offer international shipping, and orders cannot be forwarded to an address outside the country.

Orders are processed Monday through Friday and are normally packed within one business day. Orders placed after business hours, on weekends or on holidays begin processing on the next business day.

Tire sets and trailer covers may require additional handling because they ship in large cartons. If an item cannot be packed within one business day, we will email you before the delay affects the expected delivery date.

Ground transit usually takes three to five business days after the carrier scans the parcel, although remote destinations can fall at the slower end of that range. Transit time does not include Saturdays, Sundays or carrier holidays.

A mounted tire set or large travel trailer cover may travel by an oversize ground service. Those shipments can need one or two additional business days, and the carrier may use a different delivery schedule for bulky cartons.

Most orders should arrive within four to six business days after checkout when the order is placed early on a weekday. The carrier's first tracking scan provides the most accurate delivery estimate once the parcel is moving.

Weather, road closures, incorrect addresses and carrier backlogs can change the arrival date. If you need a tire set or cover before a scheduled trip, contact support before ordering so we can discuss the timing.

Ground shipping is free when the merchandise total is $75 or more. Orders below $75 pay a flat ground rate that is calculated at checkout before payment is completed.

An oversize surcharge may apply to a set of mounted tires or a large trailer cover because those cartons exceed standard parcel limits. Any such surcharge is displayed before you pay, with no hidden freight charge added later.

A tracking number is sent by email after the carrier accepts the parcel and creates its first scan. Tracking activity can take up to 24 hours to appear in the carrier's system after that message arrives.

Please follow the tracking link for the latest location and delivery estimate. If the tracking page has not updated for two business days, email support with the order number and we will ask the carrier to investigate.

Report a lost, damaged or incorrect shipment to support@willaonline.shop within seven days of the recorded delivery date. Include the order number, photographs of the carton and a description of the problem so we can open a claim.

Keep the original packaging and all included hardware until the carrier review is complete. Depending on the claim outcome, we will arrange a replacement part, replace the shipment or issue a refund for the affected item.